Hotel Refund and Rescheduling Policy

We know travel plans can change sometimes last minute. At Hotel Shaligram, we do our best to be clear and fair with all our guests. Here’s everything you need to know about our cancellation, refund, and rescheduling policy in Nepal.

Refund Policy

All reservations made with Hotel Shaligram are non-refundable. Once your booking is confirmed and payment has been processed, we are unable to offer refunds under any circumstances.

This policy applies to:

• Direct bookings through our website
• Phone or email reservations
• Third-party bookings through OTAs or partners

We kindly encourage all guests to double-check travel plans and visa requirements before making a booking. For flexible stays, feel free to explore our apartment-style options that cater to longer stays and changing schedules.

Rescheduling Policy

We totally understand that things can shift. If you need to change your check-in date, we offer one-time rescheduling — free of charge — with at least 24 hours’ notice prior to your original arrival time.

To qualify for rescheduling:

• Send your rescheduling request via email to hotelshaligram@gmail.com
• Include your name, booking ID, and new preferred check-in date
• Make sure the request is received at least 24 hours in advance

We’ll confirm your updated dates as quickly as possible,